Yes8 Terms and Conditions – Official Platform Terms of Use

Welcome to yes8, an online entertainment platform operating under the yes8 name and accessible through our official website. These Terms and Conditions ("Terms") govern your use of all services, games, features and content provided by yes8 ("Platform").

The yes8 platform offers a wide range of online entertainment services including slot games, Live Casino, sports betting, fish shooting games and other entertainment products. All services are subject to these Terms as well as other policies we issue from time to time, including Privacy Policy and Responsible Gaming Policy us.

If you do not agree with any part of these Terms, please stop using the Platform immediately and do not register an account. Continued use of the Platform constitutes your full acceptance of these Terms.

To use yes8 services, you must meet all of the following eligibility requirements at all times:

• Age: You must be at least 18 years of age or have reached the age of majority as defined by the laws of your jurisdiction, whichever is higher.
• Legal capacity: You must have full legal capacity to enter into a binding agreement and must not be prohibited by law from using online gambling services.
• Personal use: You register and use the account for your own personal use only, not on behalf of any third party.
• Accurate information: All information you provide during registration and throughout your use of the Platform is accurate, complete and up to date.
• Single account: Each individual is permitted to hold only one (1) active account on yes8 at any time.

Yes8 reserves the right to request proof of age, identity, or other eligibility at any time. If you are unable to verify your eligibility upon request, yes8 reserves the right to suspend or close your account and withhold withdrawals until verification is complete.

Registering a yes8 account is free and can be completed in under two minutes. During registration, you are required to provide accurate and complete information, including your full name, active mobile number and other requested details.

3.1 Account Security

You are solely responsible for keeping your password and login credentials confidential. yes8 recommends that you:

• Use a strong, unique password that is not used on any other platform.
• Enable two-factor authentication (2FA) for an added layer of security.
• Do not share your login credentials with anyone, including family members.
• Notify us immediately if you suspect your account has been compromised.

3.2 Identity Verification (KYC)

As part of yes8's commitment to security and compliance, we may require you to verify your identity through a KYC (Know Your Customer) process. Required documents may include a copy of your identification card, bank statement or other supporting documents. This verification process is to protect you and ensure the integrity of the platform.

3.3 One Account Per User

Each individual, IP address, device, residential address or payment method may only be associated with one yes8 account. Multiple account registrations by the same individual are strictly prohibited and may result in all related accounts being suspended and balances forfeited.

Yes8 supports a wide range of popular payment methods in Malaysia to facilitate your financial transactions. All transactions are processed in Malaysian Ringgit (MYR) with no hidden fees.

4.1 Deposit Methods

Deposit methods supported by yes8 include DuitNow, FPX, Touch 'n Go eWallet, Boost, and GrabPay. The minimum deposit is MYR 30 unless otherwise stated in a specific promotion. Deposits are typically processed within minutes once payment confirmation is received.

4.2 Withdrawal Process

Withdrawals to e-wallets such as Touch 'n Go, Boost and GrabPay are processed within 5 to 15 minutes. Withdrawals to local bank accounts via DuitNow or bank transfer are typically completed in under one hour on business days. The minimum withdrawal amount is MYR 50 per transaction.

• Withdrawals may only be made to the same payment method used for your deposit, or to a verified bank account in your name.
• Yes8 reserves the right to request additional verification before processing withdrawals that exceed certain limits.
• Any withdrawal attempt suspected to be linked to fraud or money laundering will be blocked and reported to the relevant authorities.

4.3 Rollover Requirements

Deposited funds must be wagered at least once (1x rollover) before a withdrawal is permitted. Higher rollover requirements may apply to certain bonuses and promotions — please refer to the relevant bonus terms for details.

Yes8 offers a variety of attractive bonuses and promotions for both new and existing members, including welcome bonuses, daily cashback, reload bonuses, and seasonal promotions updated on a regular basis.

• Each bonus has its own terms and conditions including rollover requirements, betting limits, eligible games, and validity period.
• Bonuses may not be converted to cash directly unless the rollover requirements have been fully met.
• Only one bonus that can be active at any one time unless otherwise stated in the relevant promotion.
• yes8 reserves the right to withdraw, modify, or terminate any bonus or promotion at any time without prior notice if there is evidence of abuse or fraud.
• Bonuses earned through false information, duplicate accounts, or any other dishonest means will be voided and the account in question may be suspended.

All yes8 decisions regarding bonus eligibility and promotion-related dispute resolution are final. yes8 encourages players to read the terms of each promotion carefully before participating.

All games available on yes8 are governed by rules set by their respective game providers and have been verified by independent international certification bodies. Game outcomes are determined by a certified Random Number Generator (RNG) system, ensuring every spin is completely random and fair.

6.1 Technical Failures

In the event of technical disruptions, system failures or internet connectivity issues during a game session, yes8 will endeavour to resolve the matter fairly based on transaction records stored in our system. yes8's decision in handling technical failures is final.

6.2 Invalid Wins

Yes8 reserves the right to void and withhold any winnings obtained through the following means:

• Exploiting bugs or vulnerabilities in gaming software.
• Use of automated software, bots or any unauthorised methods.
• Player collusion to manipulate game outcomes.
• Any form of fraud or other dishonest activity.

6.3 Betting & Win Limits

Minimum and maximum betting limits as well as win limits vary by game and may change from time to time. The limits in effect at the time a bet is placed will apply. yes8 reserves the right to impose additional win limits without prior notice if there are signs of abuse.

As a yes8 user, you agree to use the Platform in a responsible and ethical manner. You agree not to:

• Providing false, misleading or inaccurate information during registration or at any time while using the Platform.
• Using another person's account or allowing others to use your account.
• Engaging in any activity that may compromise the integrity, security or performance of the Platform.
• Using any unauthorised automated software, scripts, bots or technology to interact with the Platform.
• Engaging in money laundering activities or using yes8 as a channel for illegal financial activities.
• Distributing offensive, defamatory, threatening or unlawful content through yes8 communication channels.
• Attempting to hack, disrupt, or compromise yes8's systems or networks in any way.

You also agree to play responsibly and to use the deposit limit, loss limit, and session time limit tools we provide if you feel that gaming is beginning to affect your daily life. More information is available on the Responsible Gaming us.

Yes8 reserves the right to suspend, restrict, or close a user's account at any time without prior notice under the following circumstances:

• Violation of any part of these Terms.
• Suspected fraud, money laundering or other illegal activities.
• Failure to comply with identity verification or KYC requests within the stipulated timeframe.
• Multiple accounts held by the same individual.
• Any activity that, at yes8's sole discretion, is deemed harmful to the integrity of the Platform or the interests of other players.

If your account is suspended or closed for legitimate reasons, any remaining balance (after deducting bonuses that do not meet the rollover requirements and any invalid wins) will be returned to you via your original payment method within a reasonable timeframe.

8.1 Account Closure on Request

You may close your yes8 account at any time by contacting our support team. We will process your request within 3 to 5 business days. Please ensure you have withdrawn all remaining balances before requesting closure, as any balance left after closure may require an additional claims process.

All content on the yes8 Platform, including but not limited to logos, graphics, interface designs, text, software, source code, trade names and other related materials, is the intellectual property of yes8 or our licensors and is protected by applicable copyright and intellectual property laws.

You are granted a limited, non-exclusive, and non-transferable licence to access and use the Platform for personal entertainment purposes only. This licence does not include the right to:

• Copying, reproducing, distributing or selling any part of the Platform.
• Modifying or creating derivative works based on Platform content.
• Using the yes8 name, logo or trademarks without prior written consent.
• Using any data mining techniques, robots or automated data collection methods.

To the extent permitted by applicable law, yes8, its directors, employees, agents and partners shall not be liable for any indirect, incidental, special, consequential or punitive losses arising from or in connection with your use of the Platform, including:

• Financial losses resulting from gaming or betting activity.
• Service interruptions or technical failures beyond our reasonable control.
• Unauthorised access to your account resulting from your own negligence in safeguarding your password.
• Losses arising from reliance on information provided on the Platform.

Yes8's maximum total liability to you under any circumstances shall not exceed the amount you deposited into your yes8 account in the 30 days preceding the relevant claim.

Yes8 reserves the right to amend, update, or replace these Terms at any time at our sole discretion. Any material changes will be communicated to you via in-platform notifications, email, or a notice displayed on our website at least 7 days before the changes take effect, unless immediate changes are required for security or legal compliance reasons.

Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you have the right to close your account before it takes effect.

It is your responsibility to review these Terms from time to time to ensure you are always aware of the latest conditions governing your use of the Platform.

If you have any questions, concerns, or feedback regarding these Terms and Conditions or your use of the yes8 Platform, please contact our support team through the following channels:

• Live Chat: Available 24/7 directly through the yes8 Platform — the fastest way to get immediate assistance.
• Support Email: [email protected] — response within 24 hours on business days.
• FAQ: Visit the FAQ us for answers to the most frequently asked questions.

The yes8 Malay-speaking support team is ready to help you understand any part of these Terms or resolve any issue you encounter while using the Platform.