Yes8 fully respects your privacy. This policy transparently explains how we collect, store, use, and protect your personal information each time you use our platform.
Have questions about your data privacy? We're here to help.
View FAQImportant Note: This Privacy Policy comprehensively describes our personal data practices. By using the yes8 platform, you consent to the collection and use of information as described in this document. Please read it carefully.
Yes8 ("we", "our platform") values the privacy of every user who registers and uses our services. This Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and aims to provide full transparency on how we handle your personal data.
We believe that trust is the foundation of the relationship between yes8 and its users. As such, we are committed to ensuring your personal data is handled with care, kept secure, and used only for legitimate purposes. Your data will never be sold to third parties for marketing purposes without your consent.
This policy applies to all information collected through the yes8 website, our mobile app, live chat, email, and any other communication channels we operate. By accessing or using any part of the yes8 platform, you confirm that you have read and understood this Privacy Policy.
We collect various types of information depending on how you interact with the yes8 platform. Below is a summary of the data we collect:
| Data Category | Examples of Information | How It Is Collected |
|---|---|---|
| Identity Data | Full name, date of birth, identity card number | Account registration, KYC process |
| Contact Data | Phone number, email address | Account registration, communications |
| Financial Data | Bank account number, e-wallet name, transaction history | Deposits and withdrawals |
| Technical Data | IP address, device type, web browser, operating system | Automatically collected during platform use |
| Activity Data | Game history, betting preferences, login logs | Automatically collected during platform use |
| Communication Data | Support chat records, complaints, feedback | Interact with our support team |
Most of the data we collect is provided directly by you, for example when registering a new account, completing your user profile, contacting our support team, or participating in certain promotions.
When you use the yes8 platform, our systems automatically record certain technical information including your IP address, device type and web browser used, pages visited, session time and duration, and general usage patterns. This information is collected via cookies, web beacons, and similar tracking technologies to help us improve the user experience.
In certain situations, we may receive information about you from trusted third parties, including identity verification service providers for KYC processes, payment providers such as DuitNow, FPX, Touch 'n Go, Boost, and GrabPay for transaction verification, and our gaming providers to ensure the integrity of gaming activity.
Yes8 uses your personal data responsibly and only for legitimate purposes. The following are the primary purposes for which your data is used:
Yes8 will not use your personal data for any purpose other than those stated above without obtaining your consent first.
Yes8 does not sell, rent, or disclose your personal data to third parties for independent marketing purposes. However, in operating the platform, we may need to share certain information with the following parties in limited and controlled circumstances:
We work with trusted third-party service providers to help operate the yes8 platform, including cloud computing infrastructure providers, payment processors, KYC verification service providers and gaming software providers. All these providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes we have specified.
Yes8 may disclose your personal data to government authorities, law enforcement bodies, or courts when required to do so by Malaysian law, court order, or to protect the rights, property, or safety of yes8, our users, or the public.
If yes8 is involved in any merger, acquisition, or sale of assets, users' personal data may be transferred as part of that transaction. You will be notified via a clear notice before any such transfer takes place, and the new privacy policy will apply to your data.
Important: yes8 has never sold users' personal data to data brokers, third-party marketing companies, or any entity for independent commercial gain.
The security of your personal data is a top priority at yes8. We continuously invest in the latest cybersecurity infrastructure to ensure your information is always protected from unauthorized access, use or disclosure.
In addition to technical measures, we also enforce strict internal policies including role-based access controls — only staff who require access to specific data to perform their duties will be granted permission. All staff who handle user data undergo regular data protection training.
While yes8 takes all reasonable steps to protect your data, the security of your account also depends on your own actions. Please ensure you use a strong and unique password, do not share your password with anyone, log out of your account when you are done, and report to us immediately if you suspect any suspicious activity on your account.
The yes8 platform uses cookies and similar tracking technologies to enhance your user experience and help us understand how the platform is used.
You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the yes8 platform. Essential cookies cannot be fully disabled as they are required for the platform's core operations.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by yes8. We are committed to respecting and facilitating the exercise of these rights.
You have the right to request a copy of the personal data we hold about you at any time.
You may request that we correct any inaccurate or incomplete personal data.
Under certain circumstances, you may request that we delete your personal data from our systems.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a machine-readable format for transfer to another platform.
You may request that we restrict the processing of your data in certain circumstances as provided by law.
To exercise any of the above rights, please contact the yes8 support team via live chat or email at [email protected]. We will process your request within 14 business days. Please note that some requests may be subject to identity verification requirements before we can proceed.
Yes8 retains your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by applicable laws in Malaysia.
Once the relevant retention period has ended, your personal data will be securely deleted or anonymised so that it can no longer be linked to your identity.
Yes8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Any material changes will be communicated to you via:
It is your responsibility to review this Privacy Policy periodically. Continued use of the yes8 platform following any amendments constitutes your acceptance of the updated terms. If you do not agree with any amendments, you may close your account before they take effect.
If you have any questions, concerns or complaints regarding this Privacy Policy or how yes8 manages your personal data, please contact us through the following channels:
The yes8 Data Protection Team will thoroughly investigate every privacy-related complaint and contact you for resolution within a reasonable timeframe. We are committed to resolving every privacy issue with full professionalism and transparency.
If you are not satisfied with our response, you have the right to submit a complaint to Department of Personal Data Protection Malaysia (JPDP) which is the official regulatory body under the Malaysian Ministry of Communications and Digital.
Privacy protection is not merely a legal obligation for us — it is a core value that underpins every design decision on the yes8 platform.
Every bit of data transmitted between your device and yes8 servers is protected with the same 256-bit SSL encryption used by leading banking institutions in Malaysia.
The yes8 KYC process is managed by a certified identity verification system that ensures your documents are processed securely and not retained longer than necessary.
Yes8 has never and will never sell users' personal data to any third party for marketing purposes. Your data belongs entirely to you.
All data management practices at yes8 fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards.
You may access, correct, or request deletion of your data at any time. Our team will process requests within 14 business days, no questions asked.
The yes8 platform undergoes regular penetration testing and security audits by independent experts to ensure there are no vulnerabilities that could be exploited by malicious parties.
All data and transactions are protected by the highest level of encryption at all times.
Yes8 operations are fully compliant with the Malaysian Personal Data Protection Act.
Our team is available to assist with privacy inquiries in Bahasa Malaysia at any time.
Your financial transactions are processed securely and swiftly in Malaysian Ringgit.